Spectrum.Life supports 1,250+ companies in their health and wellness strategies. We support Employers, Universities and Insurers in looking after the mental health and wellbeing needs of over 1,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to build a team to enhance and deliver our digital and onsite wellness to companies and employees around the world.

ROLE BRIEF

Spectrum Life are seeking a passionate leader who can engage, influence, and motivate others with positivity and a result driven attitude. Reporting to the Managing Director, the ideal candidate should have the ability to lead cross departmental teams in a fast paced, agile, and changing environment. Proven experience managing performance and measuring success, with executive level visibility and confidence while maintaining regular reporting on progress, performance, risks/issues and planning is key to the role.

RESPONSIBILITIES:

  • Ensure each department is working collaboratively on Company and Strategic Goals
  • Maintain, develop, adhere to, and report on any internal or external KPI and SLA management both nationally and internationally
  • Manage and Maintain performance of our Supplier and 3rd Party Contracts
  • Develop, Maintain, and Improve regular reporting on progress, performance, risks/issues and planning.
  • Act as the point of escalation for complaints review
  • Co-ordinate departments for continuous improvement
  • Maintain Strategic relationships while building relationships with new Contract and Tender Wins

      DESIRABLE

      • 3/4 years’ experience working in a healthcare and or wellbeing environment with management responsibilities
      • Proven commercial experience and awareness
      • Project Management capabilities with ability to plan, initiate, monitor and implement projects within a team.
      • Service Delivery Management capabilities in particular service level management, incident management, change management and performance management.
      • Proven experience in a client facing position
      • Healthcare related qualification preferred

      WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE