Dedicated Wellness Coordinator

Who are we looking for?

We are looking for a proactive, reliable and experienced account manager with corporate relationship experience to lead key corporate client relations for Spectrum.Life.

What is the role and what are your responsibilities?

  • Liaising with clients, members, service providers and stakeholders
  • Supporting and advising sales in clients engagements to deliver client-centric solutions
  • Attending client meetings
  • Coordinating and delivering on client requirements are met ensuring client satisfaction, and retention is of a high standard
  • Communicating events and functions with attendees
  • Managing the CRM system
  • Managing and escalating complaints.
  • Managing service quality delivery with service providers.
  • Scheduling, communicating and scheduling events for clients.
  • Delegation and scheduling and coordinating internal team.
  • Overseeing invoicing processing and managing billing queries to close.
  • Tracking and reporting for internal and external purposes.
  • Scheduling and coordinating services providers, facilitators and resources
  • Equipment coordination and management
  • Event planning and coordination, including pro-active registration management
  • Feedback and survey collection, correlation and reporting
  • Assisting in the delivery of training
  • Assistance in the creation and improvement of documented processes.
  • Supporting current operations team to ensure operating deliverables are met

What experience and qualifications do I need?

  • At least two years’ experience with team coordination and corporate event management experience
  • Experience of using task management systems
  • Experience in working within teams
  • Project management or account management experience

What competencies do I need?

  • Working cross-functionally with development, commercial and operations teams to achieve a common goal
  • Accountable for deadlines – the ability to deliver under pressure
  • Logical problem-solving mindset
  • Organised and structured with strong administration competencies
  • Demonstrate the use of Initiative

What are the benefits of working with Spectrum.Life?