Spectrum.Life supports 1,250+ companies in their health and wellness strategies. We support Employers, Universities and Insurers in looking after the mental health and wellbeing needs of over 1,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to build a team to enhance and deliver our digital and onsite wellness to companies and employees around the world

Responsibilities:

Drive true value for customers

  • Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.
  • Understand each customer’s strategic goals and advertising tactics to make strategic and tactical recommendations based upon Spectrum.Life's products and services.
  • Gather valuable feedback from clients for continual product improvements.
  • Maintain expertise on industry trends/practices and competitive landscape.
  • Play a critical communications role by regularly interacting with customers to clearly and succinctly communicate insights.

Lead cross-functionally to drive customer success

  • Work with internal teams to balance, meet and exceed customer expectations and perceptions.
  • Oversee the customer onboarding process and monthly data collection for assigned customers.
  • Work closely with Product and Engineering teams on the identification and tracking of enhancement requests for future features and functionality.
  • Understand various post-sale adoption methods and devise ways to measure and improve to ensure the customer onboarding and handoff experience is world-class
  • Develop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational structure.
  • Drive alignment for customer renewals and expansion
  • Partner with Sales to develop a plan for customer success and expansion for each customer to achieve growth goals.
  • Identify up-sell and product extension sales opportunities and communicate any potential risks that would threaten renewal.

Be the best user of Spectrum.Life products to promote customer adoption and use

  • Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs.
  • Develop customer stories, case studies and client references.
  • Strive to understand all the customer’s lead generation tools and champion how to better measure that experience to provide the best experience possible.
  • Develop and teach best practices around analysis and insights to both clients and throughout Spectrum.Life

Requirements:

  • 5+ years of account management at a SaaS company or other relevant organisations working with large clients.
  • Excellent communicator in-person, on the phone, through email and over web presentations
  • Strategic thinker with the ability think and respond quickly in front of customers
  • Strong organizational skills with keen attention to details
  • Deeply analytical: use frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach
  • insightful, actionable answers to challenging and ambiguous problems
  • Experience working with cross functional teams
  • Passionate about consumers and the technologies that serve them
  • Strong focus on user needs and an intellectual curiosity about the products that help to meet them
  • Passionate about Health and Wellbeing

Salary and Benefits: