Spectrum.Life is a Mental Health, Wellbeing and Digital Health Innovator, delivering solutions for the Corporate, Insurance and Education Sectors. We support 2,500+ companies in their health and wellness strategies - looking after the mental health and wellbeing needs of over 4,000,000 users.
We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.
Our mission is to save and change as many lives as possible. We do this by Engaging and Empowering members to Transform their health and wellbeing.
ROLE BRIEF
The ideal candidate should be detail orientated coupled with experience in working with a growing and strategic Corporate Client Portfolio in a demanding and busy environment. You will work in our dedicated client Operations Team and alongside our New Business and Account Management Team, as well as our Onboarding and Implementation Team, to support wins and long standing client relationships, in the successful delivery and ongoing support of the clients' needs.
As a part of the Corporate Operations Team you will be given a book of clients to apply your responsibilities to, as well as any support required from the business surrounding innovation, and delivery of new Products . The successful candidate will join a team of individuals focused on success in the following areas and absorb the following responsibilities
RESPONSIBILITIES:
- Delivering First Class Customer Support
- Liaising with clients, members, service providers and internal stakeholders to produce the Excellence we hold as a Core Value
- Coordinating and delivering on client requirements while ensuring feedback and is of a high standard and acting upon feedback that is not.
- Communicating events and functions with attendees
- Managing and escalating complaints effectively and staying solution focused.
- Managing service quality delivery with service providers.
- Scheduling, communicating and scheduling events for clients and managing a digital diary for one of our new business units.
- Event planning and coordination, including pro-active registration management.
- Support specific wellness clients in the development of programmes through onsite/remote workshops and scoping meetings.
- Assisting in the delivery of training
- Supporting current operations team to ensure operating KPIs and weekly to monthly deliverables are met.
DESIRABLE:
- A Client Focused Attitude to deliver best in class
- Ability to work and multitask and manage multiple stakeholder priorities under pressure is a must and applicant must be able to speak to that in their interview if successful.
- Adaptability to software and systems as we constantly progress as a Digital Health Innovator
- Ability to prioritise and assess Risks on an ongoing basis.
- Event Planning experience
- Front facing client experience
- Attention to Detail
- Team-Oriented
- Strong Written and Verbal Communication
WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE?
- Maternity cover contract
- Competitive salary (Dependent on experience)
- In-office or hybrid working options
- 25 days annual leave
- 24/7 EAP and a wide range of health and wellbeing supports
- Extensive list of employee perks and benefits https://app.box.com/s/pmk6x6kl6tzpz4czaf0o7v0f94z59msl